Privacy Policy

1. Introduction

Micromelon Robotics Pty Ltd ("Micromelon", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.micromelon.com.au) and use our products and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, institution name, and any other information you provide when filling out forms on our website.
• Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs.
• Device Information: Browser type, operating system, and device identifiers.
• Purchase Information: Billing details processed through our payment provider, Stripe. We do not store credit card numbers on our servers.

3. How We Use Your Information

• To provide, maintain, and improve our products and services
• To process transactions and send related information
• To respond to your enquiries and provide customer support
• To send you information about products, services, and events that may interest you
• To monitor and analyse usage trends to improve user experience
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with third-party service providers who assist us in operating our website and conducting our business (e.g., Stripe for payment processing, Airtable for CRM). These providers are obligated to keep your information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the details below.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. Our educational software is used in school settings under the supervision of educators.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@micromelon.com.au
• Website: www.micromelon.com.au/contact